FAQs

  • Q: Which methods of payment are accepted online?

    We accept many different types of payment. These include:

    Visa

    MasterCard


    Maestro


    American Express

    We also offer PayPal ‘Pay in 3’ which allows you to split your payment into 3 interest free payments.

  • Q: Is my payment secure?

    All the transactions made on the Pattinson Collection website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are browsing in a secure setting.

    Via the 3DSecure system, the security of payments made with Visa® and Mastercard® cards is reinforced with the “Verified by Visa®” and “MasterCard® SecureCode” payment methods. 

  • Q: Why might my payment be declined?

    Payments may be declined at the point of purchase or after placing an order. If your order has been declined at Checkout when placing an order, it may be due to insufficient funds or a block placed by your bank. In these instances, contact your card provider for further information about this transaction.

    If your order has not cleared our security check, we may decline payment for secure purchasing. For further assistance with declined payments, please contact us at: info@pattinsoncollection.com 

  • Q: Do you accept international credit cards?

    We do accept international credit cards online.

  • Q: When will my card be debited?

    Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

  • Q: What is the security code on my payment card?

    The card security code is typically the last three or four digits printed, not embossed like the card number, on the signature strip on the back of the card.

  • Q: How do we package orders?

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Orders

  • Q: How may I get assistance with my online order?

    Please contact us at info@pattinsoncollection.com

  • Q: I just finalized my order but I still have not received the order summary.

    Thank you for placing an order with us, you should receive a confirmation of your order being received within 48 hours from placing your purchase. If your confirmation is outstanding, please contact us and we will assist in providing a duplicate acknowledgment of sale.

  • Q: Will my order be gift wrapped?

    No, goods are shipped to you in a brown packaging tube. 

  • Q: Will my gift order include an invoice where the price of the items are not shown?

    We provide an order acknowledgment which provides a breakdown of the cost.

Delivery

  • Q: How much is the delivery?

    Our [courier delivery is £25], on occasion we offer a Free delivery offer which you may see available at the time of sale.

  • Q: How long will delivery take?

    Every artwork is printed to order and this may add some time to your delivery. We will aim to deliver your art within 14 working days. 

  • Q: How can I track my delivery?

    Once your art has been dispatched, we provide a [DPD tracking] which is texted to the mobile number you have provided within your purchase, however our Client service team will be happy to support you on any updates that are required.

  • Q: Where does the Pattinson Collection deliver to?

    We deliver to UK, Ireland and the Channel Isles. We offer an international delivery service using DHL and TNT. Delivery outside the UK will incur additional charges. Should you require a quotation, please contact us at: info@pattinsoncollection.com 

  • Q: Is a signature required for delivery of my order?

    Yes we request a signature via our courier service DPD.

  • Q: Can I collect my order?

    Yes you are welcome to come and collect your order.

Refunds

  • Q: How do I exchange art that has been damaged on arrival?

    It is so important that you are happy with your artwork, therefore we recommend that you inspect your artwork as soon as you receive your delivery. Please notify us immediately and we will work in organising a replacement piece for you. Should you not advise us of any issues within 72 hours we will assume that your artwork was perfect on arrival.

  • Q: I have ordered online and I don’t like the piece now its arrived?

    If you have received the art and decided that you don’t like it, you must advise us within 14 days of taking receipt of your art. We will arrange for the piece to be collected and offer you the option alternative art or a refund. The refund will exclude the postage costs you have paid and you will also need to pay for the safe return of the art. 

  • Q: When will I receive my refund?

    We aim to refund our clients within 5 working days but sometimes refunds may take longer.

About our art

  • Q: Does the price of the artwork include the frame?

    No, we do not sell any of the artwork in frames as we believe that like art, your choice of frame is personal to you.